First, please understand what you’re purchasing. Our products are specialised technical items requiring a certain level of technical understanding and hands-on skills. They’re not plug-and-play modules, even if we try to make them seem that way. If you’re unsure, please contact us before buying.
Warranty
Due to the nature of our products, we don’t offer a warranty. We don’t sell complete products but rather modules and DIY components. Finishing a product always requires additional modules, components, connections, soldering and often modifications.
We genuinely hope you have a successful build and experience with our products. If you encounter any issues even if they’re self-inflicted please contact us. We’ll do our best to help resolve the problem or repair the item. This feedback could even help us design better protection in future products.
Returns
Our two-week return policy allows you to request a return within 14 days of receiving your item. Please contact us first to initiate a return.
For a return to be eligible, the item must be in its original condition with no signs of use such as soldering.
The buyer is responsible for all return shipping charges.
Upon receiving the returned item, we’ll inspect it and process the refund. The shipping cost we paid (which may differ from the flat fee you paid) and a 5% transaction fee will be deducted. Therefore, if you’re eligible for a refund, the amount will be 95% of the order value minus the shipping cost to us.
Damaged or incorrect item
If your item arrives damaged, please contact us straight away. While all products are tested, some may still fail, such as a faulty solder joint causing intermittent problems.
Similarly, please contact us immediately if you receive the wrong item.
Custom or modified items
Custom or modified items, whether by you or us at your request, are non-returnable.